Return Policy
Returns and Exchanges:
We want you to be completely satisfied with your purchase from New England Witchcrafts. If you are not satisfied with your purchase, you may be able to return or exchange eligible items within 90 days of purchase.
Eligibility:
To be eligible for a return or exchange, items must be unused, in the same condition as received, and in the original packaging. Items that are damaged, altered, or not in their original condition may not be eligible for return or exchange.
Return Process:
To initiate a return or exchange, please contact our customer service
team at contact@newenglandwitchcrafts.com. Please include your order
number and reason for return in your communication.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method.
Refunds:
Once your return is received and inspected, we will process a refund to the original method of payment. Refunds are typically processed within 3 days of receiving the returned item.
Exclusions:
Certain items, such as personalized or custom-made products and final sale items, may not be eligible for return or exchange unless defective or damaged upon receipt.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work with you to resolve the issue and provide a replacement or refund as needed.
Contact Us:
If you have any questions or concerns about our return policy, please contact our customer service team using the contact section in our about page or email us at contact@newenglandwitchcrafts.com
Privacy Policy
How We Protect Your Information:
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
Sharing Your Personal Information:
New England Witchcrafts is committed to protecting the privacy and security of our users' personal information. We do not share, sell, rent, or otherwise disclose user data to third parties, except as described in this Privacy Policy or with your consent.
Internal Use:
We may share user data within our organization for purposes such as customer support, analytics, and marketing. All employees with access to user data are trained in data privacy and security practices and are bound by confidentiality obligations.
Service Providers:
We may engage third-party service providers to assist us in providing and improving our services. These service providers may have access to user data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Compliance:
We may disclose user data if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or legal process.
Business Transfers:
In the event of a merger, acquisition, reorganization, or sale of assets, user data may be transferred or disclosed as part of the transaction. Any such transfer will be subject to confidentiality obligations and will be communicated to users via email or prominent notice on our website.
User Consent:
We will obtain your consent before sharing your personal information with third parties for purposes other than those described in this Privacy Policy.
Data Security:
We take reasonable measures to protect user data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.